Reference

How luckybit Handles Your Personal Information

This policy covers every piece of information we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, or contact support — and it tells you exactly what we do with it.

No data sold to third partiesSSL-encrypted account dataPayPal, Venmo, Play+ details protectedState-law compliant collection
luckybit How luckybit Handles Your Personal Information
PRIVACY CONTACT OPTIONS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the data we hold on you, our support team handles privacy requests directly. Reach out through live chat inside your account dashboard, by email at our published support address, or through the in-app help icon on mobile. We aim to acknowledge every privacy request within one business day and complete it within the timeframe required by applicable state law.

Live Chat Open the chat icon inside your account dashboard on desktop or mobile and type 'privacy request' to route straight to the right team.
Email Support Send your request to the support email listed in your account settings. Include your registered email address so we can verify your identity quickly.
In-App Help Tap the help icon in the mobile app, select 'Account and Privacy,' and submit your request — no need to switch to a browser.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We run SSL encryption across every page and every API call so your session data — including any payment token passed during a PayPal or Venmo transaction — never travels in plain text. Cookies are used to keep you logged in across devices, remember your state eligibility check, and flag any login from an unrecognized device. You can manage non-essential cookie categories through the cookie preference panel in account settings. We keep your data only as long as your account is active or as long as law requires after closure.

SSL Encryption

Every page, every API call, and every payment token — including PayPal and Venmo references — is encrypted in transit so nothing travels in plain text.

Cookie Controls

We use session cookies to maintain your login across devices. Non-essential cookies can be adjusted anytime through the cookie preference panel in account settings.

Data Retention Schedule

Account data is held while your account is open. After closure, we keep only what state law requires and delete everything else on a set schedule.

Account Security Alerts

Any login from a new device triggers an email alert to your registered address. You can review active sessions and remove unrecognized devices from account security settings.

Questions About Your Privacy at luckybit

These are the questions we hear most from people reviewing this policy — straight answers, no runaround.

No. Our payment processors handle the transaction reference, but your PayPal credentials and Venmo handle are never stored on our servers or shared with marketing partners.

Contact support via live chat or email with 'data export request' in the subject line. We verify your identity, then send a full export within the timeframe required by applicable state law.

Yes. Submit a deletion request through live chat or email. We remove data not required by law. Certain records — like transaction logs — may be kept as long as state regulations require.

We set session cookies to keep you logged in and security cookies to flag new-device logins. Non-essential cookies can be turned off through the cookie panel in account settings.

No. Your government-issued ID is held only as long as applicable law requires after your account closes. It is then deleted on a scheduled basis by our identity-verification vendor.

This policy covers all accounts on luckybit. Access to our platform depends on state law and is available only in eligible states where local law permits online gaming activity.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.